Privacy Policy, Cookie Policy and Terms and Conditions of Use

This policy explains how the Institute for Journey Management (I4JM) uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • Terms And Conditions (“Terms”)

  • Purchases

  • Changes

  • How to contact us

WHAT DATA DO WE COLLECT?

I4JM collects the following data:

  • Personal information via contact forms (Name, email address, phone number, etc.)

  • Payment information to purchase products and services

  • Analytics data

HOW DO WE COLLECT YOUR DATA?

You directly provide the I4JM with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

HOW WILL WE USE YOUR DATA?

The I4JM collects your data so that we can:

  • Provide yo with relevant information

  • Process your orders and manage your account

  • Email you with news, publications, or other products and services we think you might like

HOW DO WE STORE YOUR DATA?

The I4JM securely stores your data in accordance with US and EU regulations, e.g. GDPR, CPA etc.

MARKETING

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop the I4JM from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes you can unsubscribe from any email with a single click.

WHAT ARE YOUR DATA PROTECTION RIGHTS?

The Institute would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request I4JM to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to us processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

RECAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

COOKIE POLICY

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Advertising:

  • Google Ad Manager

  • Personal Data: Cookies; Usage Data

Analytics:

  • Google Analytics, Display Advertising extension for

  • Google Analytics and Google Ads conversion tracking

  • Personal Data: Cookies; Usage Data

Contacting the User

  • Contact form and Mailing list or newsletter

  • Personal Data: company name; email address; first name; last name; phone number

Remarketing and behavioral targeting

  • Facebook Remarketing and Remarketing with Google Analytics

  • Personal Data: Cookies; Usage Data

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

PRIVACY POLICIES OF OTHER WEBSITES

The I4JM website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

CHANGES TO OUR PRIVACY POLICY

The Institute for Journey Management keeps this privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on February 23 2025.

TERMS AND CONDITIONS (“TERMS”)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the I4JM website.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

PURCHASES

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your contact, payment and delivery details.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

HOW TO CONTACT US

If you have any questions about the Institute for Journey Management privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.